Shipping policy

Last Updated: 08/09/2025

At Benefit Recovery, we aim to dispatch all orders quickly and provide clear delivery information.

Dispatch Times

• Orders are packaged and dispatched within 1–2 business days after payment is received.
  
  

• You will receive an email confirmation with tracking details once your order has been shipped.
  
  

Delivery Times

• Australia (Standard): 3–6 business days
  
  

• Australia (Express): 1–4 business days
  
  

• New Zealand (Standard): 5–10 business days (courier dependent)
  Delivery times are estimates and may be affected by courier delays, public holidays, or regional delivery schedules.
  
  

Shipping Costs

• Free standard shipping is included on all orders within Australia and New Zealand.
  
  

• Express shipping is available at checkout for an additional fee.
  
  

• Shipping costs for large or special orders may vary. Please contact us directly for a quote.
  
  

International Orders

At this stage, we only ship to Australia and New Zealand. We do not currently ship to other international destinations.

Lost or Damaged Items

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of expected delivery:

• Email: info@benefitrecovery.com.au
  
  

• Phone: 0455 448 531
  
  

We may request photos or proof for damage/loss claims.