For any further questions regarding Benefit Recovery products.

Email us at info@benefitrecovery.com.au

Email info@benefitrecovery.com.au Include your order number (if applicable) and a brief description of your request so we can respond faster.
Australia (Standard): 3–6 business days after dispatch Australia (Express): 1–4 business days after dispatch New Zealand (Standard): 5–10 business days (courier dependent) You’ll receive tracking by email when your order ships.
Yes—outside AU/NZ is available by quote. Email info@benefitrecovery.com.au with your full address and the products you want, and we’ll confirm cost and timing.
Free standard shipping is available on eligible orders. Express is offered at checkout for an additional fee. Full details are in our Shipping Policy.
Yes. Free local delivery is available to eligible Gold Coast postcodes. See our Shipping Policy for the current list.
When your order leaves our warehouse you’ll receive a tracking email. If you don’t see it within 2 business days of purchase, check your spam folder or contact us.
We can help if the order hasn’t shipped. Email us as soon as possible with the subject “Order change/cancel – [Order #]”. Once dispatched, changes/cancellations aren’t possible; please use our returns process.
Change of mind Return unused, unopened items in original packaging within 14 days of delivery for a refund to the original payment method or store credit. Original shipping is non-refundable. Return shipping is the customer’s responsibility. Hygiene products For hygiene reasons, nasal dilators and refills can only be returned if unopened and sealed. If opened/used, we can only assist in the case of a manufacturing fault. Faulty or incorrect items If an item is defective or we sent the wrong product, we’ll replace or refund it at our cost. Contact us with photos within 7 days of delivery.
Email info@benefitrecovery.com.au with your order number, item(s), and reason for return. We’ll issue return instructions (and a label if applicable). Returns sent without authorisation may be rejected.
Yes. Our products include a 12-month warranty against defects in materials and workmanship. This does not cover normal wear and tear, misuse, or accidental damage. To make a claim, email us with your order number, a description, and photos/video.
Subscribe at checkout to receive refills automatically at your chosen interval. You can manage, pause, or cancel from your account at any time before the next renewal is charged.
Only list what’s live in checkout: Visa, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay, Afterpay (where available).
If tracking hasn’t updated for 7 business days, contact us and we’ll lodge an investigation with the carrier. Once a parcel is confirmed lost, we’ll replace or refund.
Yes, for standard services.
Our products are for general wellness and comfort use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. Always follow the user guide. If symptoms persist, seek professional advice.
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