FAQ
For any further questions regarding Benefit Recovery products.
Email us at info@benefitrecovery.com.au
How can I contact you?
Email info@benefitrecovery.com.au Include your order number (if applicable) and a brief description of your request so we can respond faster.
Where do you ship and how long does delivery take?
Australia (Standard): 3–6 business days after dispatch
Australia (Express): 1–4 business days after dispatch
New Zealand (Standard): 5–10 business days (courier dependent)
You’ll receive tracking by email when your order ships.
Do you ship internationally?
Yes—outside AU/NZ is available by quote. Email info@benefitrecovery.com.au with your full address and the products you want, and we’ll confirm cost and timing.
How much is shipping?
Free standard shipping is available on eligible orders. Express is offered at checkout for an additional fee. Full details are in our Shipping Policy.
Can you deliver locally on the Gold Coast?
Yes. Free local delivery is available to eligible Gold Coast postcodes. See our Shipping Policy for the current list.
How do I track my order?
When your order leaves our warehouse you’ll receive a tracking email. If you don’t see it within 2 business days of purchase, check your spam folder or contact us.
Can I change or cancel my order?
We can help if the order hasn’t shipped. Email us as soon as possible with the subject “Order change/cancel – [Order #]”. Once dispatched, changes/cancellations aren’t possible; please use our returns process.
What is your returns policy?
Change of mind
Return unused, unopened items in original packaging within 14 days of delivery for a refund to the original payment method or store credit. Original shipping is non-refundable. Return shipping is the customer’s responsibility.
Hygiene products
For hygiene reasons, nasal dilators and refills can only be returned if unopened and sealed. If opened/used, we can only assist in the case of a manufacturing fault.
Faulty or incorrect items
If an item is defective or we sent the wrong product, we’ll replace or refund it at our cost. Contact us with photos within 7 days of delivery.
How do I start a return?
Email info@benefitrecovery.com.au with your order number, item(s), and reason for return. We’ll issue return instructions (and a label if applicable). Returns sent without authorisation may be rejected.
Do you offer a warranty?
Yes. Our products include a 12-month warranty against defects in materials and workmanship. This does not cover normal wear and tear, misuse, or accidental damage. To make a claim, email us with your order number, a description, and photos/video.
How do subscriptions work (Breathfit Refills)?
Subscribe at checkout to receive refills automatically at your chosen interval. You can manage, pause, or cancel from your account at any time before the next renewal is charged.
What payment methods do you accept?
Only list what’s live in checkout: Visa, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay, Afterpay (where available).
What if my parcel is delayed or lost?
If tracking hasn’t updated for 7 business days, contact us and we’ll lodge an investigation with the carrier. Once a parcel is confirmed lost, we’ll replace or refund.
Do you ship to PO Boxes or Parcel Lockers?
Yes, for standard services.
Product safety and use
Our products are for general wellness and comfort use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. Always follow the user guide. If symptoms persist, seek professional advice.
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