Privacy policy

Last Updated: 08/09/2025

Benefit Recovery (“we,” “our,” “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We may collect the following personal information when you use our website or services:

  • Contact details: name, email address, phone number, billing and shipping address.

  • Order details: items purchased, payment confirmation, delivery information.

  • Account details (if created): username, password.

  • Website usage information: IP address, browser type, and activity on our site (via cookies and similar technologies).

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Provide customer service and respond to enquiries.

  • Manage returns, exchanges, and refunds.

  • Send you updates about your orders or account.

  • Improve our website, services, and customer experience.

  • Detect and prevent fraud or misuse of our services.

  • Send you marketing communications if you have opted in (you can unsubscribe at any time).

3. Disclosure of Information

We only share your information where necessary to provide our services, including with:

  • Service providers such as Shopify (our e-commerce platform), payment processors, shipping/courier companies, and IT support.

  • Regulators or authorities when required by law.

  • We do not sell or rent your personal information to third parties.

4. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and track website performance. You can disable cookies in your browser settings, but some features of the site may not function properly.

5. Data Security & Retention

We take reasonable steps to protect your personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure.
 We retain your personal information only for as long as necessary to provide our services and comply with legal obligations.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your information where legally applicable.

  • Opt out of marketing communications at any time.

To exercise your rights, please contact us using the details below. We may ask you to verify your identity before processing your request.

7. Complaints

If you believe we have breached your privacy rights, please contact us. We will respond to your complaint promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

📧 support@benefitrecovery.com.au
 📞 0455 448 531
 📍 24 Emily Street, Ormeau, QLD 4208